FREQUENTLY ASKED QUESTIONS

Although physiotherapists are primary care providers, some extended health insurance plans require a doctor’s referral to reimburse you for your physiotherapy sessions. Check with your extended health provider.

Suppose your extended health provider does not require a physician referral. In that case, it is not necessary to see your doctor before having a physiotherapy assessment. However, some clients are more comfortable seeing their doctor first.

If our physiotherapists feel that you need a doctor’s opinion, medication, imaging, surgery, or any other procedure, we will advise you immediately.

Yes, you can. We will be more than happy to serve you. Just bring in the referral letter on the first session, and we will contact the referring doctor to inform them that you have commenced treatment with us.

On your first visit, your physiotherapist reviews your injury or condition and plans a treatment program for you. The review includes the following: • Questions about your present condition and health history. • Physiotherapy examination to assess your injury or condition. This assessment sometimes temporarily increases your pain. • Review your assessment findings with a recommended treatment plan • Your consent to treatment

Wear comfortable, loose-fitting clothing to allow the physiotherapist to examine your problem area. For example, wear tank tops or singlets for shoulder injuries and shorts for leg, knee, and foot problems. If you have a back problem, wear a loose-fitting t-shirt and comfortable pants or shorts.

For Muslimah patients, we will provide a private room and arrange a female physiotherapist for the appointment.

At Fizo Kare Physiotherapy and Rehabilitation Centre, we will always respect your privacy and comfort.

If applicable, it is always advisable to bring past medical results, such as X-Ray scans, MRI scans, CT scans, and/or medical reports.

Yes. Fizo Kare Physiotherapy and Rehabilitation Centre have male and female physiotherapists. If you have a preference as to the gender of your physiotherapist, please feel free to request a male / female physiotherapist when arranging your appointment.

The length of time of your first appointment varies from condition to condition. For your first appointment, we suggest that you give yourself approximately 60 minutes of your time in the clinic. For follow-up appointments, give yourself about 45 to 60 minutes.

We would suggest patients start their physiotherapy treatments as soon as possible after their surgery to ensure a rapid recovery and to minimise errors or poor movement patterns the patient may develop after their surgery. The beginning of physiotherapy treatments may include a range of motion exercises, pain management strategies, gait training, and education. However, these may depend on the patient’s surgeon’s recommendations and clearance.