Terms and Conditions
TERM AND CONDITIONS
These Terms and Conditions represent the agreement between you and Fizo Kare Physiotherapy and Rehabilitation Centre for the provision of services and constitute a binding agreement between the parties. Therefore, please read and understand these Terms and Conditions as they will govern our relationship.
2. Treatment and Service Delivery
Treatment sessions will be performed on-site or as a home visit by Fizo Kare Physiotherapy and Rehabilitation Centre and its employees.
"Fizo Kare Physiotherapy and Rehabilitation Centre," "Fizo Kare," "us," "we," and "our" means Fizo Kare Physiotherapy and Rehabilitation Centre.
"Client," "you," and "your" means a client that will receive treatment sessions.
3. Full Medical Disclosure
You warrant that all health information you provide to Fizo Kare Physiotherapy and Rehabilitation Centre is accurate, complete, and truthful to the best of your knowledge. You understand that any failure to provide accurate and truthful health information may result in the therapist's inability to provide safe and effective treatment and may therefore be grounds for termination of the treatment session.
You agree to disclose any future medical conditions and/or injuries to your therapist as soon as possible, as it may impact the safety and effectiveness of your treatment. You also acknowledge that your therapist may need to share this information with other healthcare providers involved in your care, but such information will be kept confidential and shared only on a need-to-know basis.
If you reside in an aged care facility, you acknowledge that staff members of Fizo Kare Physiotherapy and Rehabilitation Centre may need to access your medical history to provide safe and effective treatment, subject to the facility's approval. Such information will be kept confidential and shared only on a need-to-know basis.
In the event that your medical condition changes during treatment, your therapist may need to adjust your treatment plan or refer you to other healthcare providers. Your therapist will discuss any necessary changes with you and obtain your consent before proceeding with any modifications to your treatment plan.
4. Fee Schedule
Fizo Kare Physiotherapy and Rehabilitation Centre charges a fee for each treatment session. The fee is payable at the time of the session.
Refunds for physiotherapy sessions are generally not available. However, in cases where the services have not been provided with reasonable care and skill or are not in accordance with the agreed-upon terms and conditions, we will assess your concerns and offer a suitable remedy, which may include a partial or full refund. The refund will be subject to applicable laws and regulations. Please note that we may require proof of purchase, such as the original receipt, to process any refunds.
If you have purchased a package, you agree to pay the full package price at the time of the first treatment session. If you decide to cancel the package before completion, you may be entitled to a partial refund of the remaining sessions, subject to the applicable laws and regulations.
5. Product Refund
If you have purchased any products from Fizo Kare Physiotherapy and Rehabilitation Centre, you may be entitled to a refund in accordance with the Malaysian Consumer Rights Law. To be eligible for a refund, the product must be returned within 7 days of purchase with a valid original receipt and be in its original condition. Fizo Kare Physiotherapy and Rehabilitation Centre reserves the right to refuse a refund if the product is not returned in its original condition. If the refund is approved, the amount refunded will be the purchase price of the product, minus any shipping or handling fees.
6. Clinic Usage
Fizo Kare Physiotherapy and Rehabilitation Centre expects all clients to treat the clinic's property with respect and care. Any negligent or deliberate damage to property will result in suspension or cancellation of the treatment session or package, and you will be liable to pay for the damages. In addition, any behaviour that poses a threat to the safety or well-being of the clinic's property, staff, or other clients may result in immediate termination of the treatment session or package, and you will be liable for any damages incurred. You or your companion(s) must not behave violently, rudely, or in a manner that distresses or causes discomfort to other members of the clinic, clinic staff, or other clients. Any form of harassment or discrimination based on race, gender, sexual orientation, religion, or any other characteristic is strictly prohibited and may result in immediate termination of the treatment session or package.
Smoking and vaping are strictly prohibited in any part of Fizo Kare Physiotherapy and Rehabilitation Centre. Additionally, possession of alcohol, narcotics, or other mood-altering substances is not allowed on the premises, nor is the use of our services under the influence of any of these substances. Any violation of this policy may result in immediate termination of the treatment session or package.
You must keep your personal belongings secure on your person or in a designated location with your therapist while in Fizo Kare Physiotherapy and Rehabilitation Centre. You assume full responsibility for your belongings, and Fizo Kare Physiotherapy and Rehabilitation Centre is not liable for any loss, damage, or theft of personal property. The clinic recommends that you do not bring valuable items with you and that you keep your personal belongings under your supervision at all times.
7. Cancellation Policy
We understand that there may be times when you need to cancel or reschedule your appointment with Fizo Kare Physiotherapy and Rehabilitation Centre. To avoid being charged a cancellation fee, please provide us with at least 24 hours' notice before the scheduled session starting time. If you cancel your appointment within 24 hours of the scheduled session or are not available within 15 minutes of the scheduled session start time, a cancellation fee will be charged to your account. The amount of the fee will depend on the specific circumstances of your cancellation and will be determined at our discretion. This fee will be charged to the payment method we have on file for you.
Please note that this policy applies to all clients, including Private, Worker's Compensation, and Enhanced Primary Care clients, who are responsible for paying the full cost of the scheduled appointment.
If you have purchased a package and decide to cancel before completion, you may be entitled to a partial refund of the remaining sessions, subject to the applicable laws and regulations.
8. Data Collection
During your treatment sessions at Fizo Kare Physiotherapy and Rehabilitation Centre, we may collect and use your personal data in accordance with the applicable laws and regulations. Fizo Kare Physiotherapy and Rehabilitation Centre will use your personal data solely for the purpose of providing the agreed-upon services, and will not disclose or share your personal data with any third party without your consent, except as required by law.
9. Limitation of Liability
Fizo Kare Physiotherapy and Rehabilitation Centre will make every effort to provide high-quality services, but we cannot guarantee the effectiveness of our treatments or be held responsible for any damages that may arise from their use. Our liability is limited to the cost of the treatment session. By accepting our services, you acknowledge that Fizo Kare Physiotherapy and Rehabilitation Centre is not liable for any direct, indirect, incidental, or consequential damages, except as required by law. This provision does not limit our liability for any injury caused by our gross negligence or intentional misconduct.
You agree to indemnify and hold Fizo Kare Physiotherapy and Rehabilitation Centre, its officers, directors, employees, agents, and affiliates, harmless from and against any and all claims, demands, suits, actions, damages, liabilities, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or in connection with your use of our services, including but not limited to any injury or damage you may cause to others, any breach of these Terms and Conditions, or any violation of applicable laws and regulations.
This indemnification shall extend to any and all losses, damages, costs, and expenses incurred by Fizo Kare Physiotherapy and Rehabilitation Centre, including but not limited to legal fees, settlements, or judgments.
To make a claim for indemnification, you must provide written notice to Fizo Kare Physiotherapy and Rehabilitation Centre promptly upon becoming aware of any claim or potential claim. Failure to provide prompt notice may result in a waiver of your right to indemnification.
This indemnification shall not apply to any claims or damages arising from intentional misconduct or gross negligence on the part of Fizo Kare Physiotherapy and Rehabilitation Centre.
Any disputes arising out of or in connection with this indemnity shall be governed by the laws of the jurisdiction where Fizo Kare Physiotherapy and Rehabilitation Centre is located, and the parties agree to submit to the exclusive jurisdiction of the courts of that jurisdiction.
11. Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction where Fizo Kare Physiotherapy and Rehabilitation Centre is located. Any disputes arising out of or in connection with these Terms and Conditions will be subject to the exclusive jurisdiction of the courts in that jurisdiction.
12. Modification of Terms and Conditions
Fizo Kare Physiotherapy and Rehabilitation Centre reserves the right to modify these Terms and Conditions at any time without prior notice. Any such modification will be effective immediately upon posting on our website. By continuing to use our services after any modification, you agree to be bound by the modified Terms and Conditions. Please take note of the modified terms and conditions posted on our website.
By accepting these Terms and Conditions, you acknowledge that you have read, understood, and agreed to be bound by them. If you do not agree with any part of these Terms and Conditions, you should not use our services.
这些条款和条件代表您和Fizo Kare Physiotherapy and Rehabilitation Centre之间提供服务的协议，并构成双方之间的约束性协议。因此，请阅读并理解这些条款和条件，它们将管理我们之间的关系。
治疗课程将由Fizo Kare物理治疗和康复中心及其员工在现场或上门服务进行。 Fizo Kare Physiotherapy and Rehabilitation Centre”、“Fizo Kare”、“我们”、“我们的”均指Fizo Kare物理治疗和康复中心。 “客户”、“您”指将接受治疗课程的客户。
您保证向Fizo Kare Physiotherapy and Rehabilitation Centre提供的所有健康信息准确，完整和真实，据您最好的知识。您了解，未能提供准确和真实的健康信息可能导致治疗师无法提供安全有效的治疗，因此可能是终止治疗课程的理由。
如果您居住在养老院，则应知悉Fizo Kare Physiotherapy and Rehabilitation Centre的工作人员可能需要访问您的医疗历史以提供安全有效的治疗，但须得到养老院的批准。此类信息将保密并仅根据需要分享。
Fizo Kare Physiotherapy and Rehabilitation Centre为每个治疗诊疗收取费用。该费用应在诊疗期间支付。
如果您购买了Fizo Kare Physiotherapy and Rehabilitation Centre的任何产品，您可能有权根据马来西亚消费者权利法获得退款。要有资格获得退款，必须在购买后7天内使用有效的原始收据退还产品，并保持其原始状态。如果产品未保持其原始状态，则Fizo Kare物理治疗和康复中心有权拒绝退款。如果批准退款，退还的金额将是产品的购买价格，减去任何运输或处理费用。
Fizo Kare Physiotherapy and Rehabilitation Centre希望所有客户尊重和爱护诊所的财产。任何对财产的疏忽或故意损坏都将导致治疗会话或套餐的暂停或取消，并且您将承担损害赔偿责任。此外，任何对诊所的财产、员工或其他客户构成威胁的行为可能会导致治疗会话或套餐的立即终止，并且您将对造成的任何损害承担责任。您或您的同伴不能采取暴力、粗鲁或引起诊所其他成员、诊所员工或其他客户不适的方式行事。严禁任何种族、性别、性取向、宗教或其他特征的骚扰或歧视行为，违反此政策可能会导致治疗会话或套餐的立即终止。
在Fizo Kare Physiotherapy and Rehabilitation Centre的任何部分都严格禁止吸烟和使用电子烟。此外，不允许在场所内持有酒精、毒品或其他能改变情绪的物质，也不允许在使用我们的服务时受这些物质的影响。任何违反此政策的行为可能会导致治疗会话或套餐的立即终止。
您必须将个人物品放在您身上或者指定的位置与治疗师一起放置在Fizo Kare Physiotherapy and Rehabilitation Centre。您承担个人物品的全部责任，FFizo Kare Physiotherapy and Rehabilitation Centre不对个人财产的丢失、损坏或盗窃承担任何责任。诊所建议您不要携带贵重物品，并始终保管好您的个人物品。
我们理解您可能需要取消或重新安排与Fizo Kare Physiotherapy and Rehabilitation Centre的预约。为了避免被收取取消费，请在预约开始时间前至少提前 24 小时通知我们。如果您在预约开始时间的 24 小时内取消预约或在预约开始时间的 15 分钟内不可用，我们将向您的账户收取取消费。费用金额取决于您取消预约的具体情况，并由我们酌情决定。此费用将从我们系统中已有的付款方式中扣除。
在您在 Fizo Kare Physiotherapy and Rehabilitation Centre接受治疗期间，我们可能会根据适用法律法规收集和使用您的个人数据。Fizo Kare Physiotherapy and Rehabilitation Centre仅会将您的个人数据用于提供协商好的服务，并不会在未经您同意的情况下向任何第三方披露或共享您的个人数据，除非受到法律要求。
Fizo Kare Physiotherapy and Rehabilitation Centre将竭尽所能提供高质量的服务，但我们无法保证治疗的效果或对使用治疗方法可能产生的任何损害承担责任。我们的责任仅限于治疗会话的费用。接受我们的服务即表示您承认Fizo Kare Physiotherapy and Rehabilitation Centre对任何直接、间接、附带或后果性的损害不承担责任，除非法律要求。此条款不限制我们因严重疏忽或故意不当行为而造成的任何伤害的责任。
您同意赔偿并使Fizo Kare Physiotherapy and Rehabilitation Centre及其官员、董事、雇员、代理人和关联公司免受任何和所有索赔、要求、诉讼、行动、损害赔偿、责任、成本和费用（包括合理的律师费和诉讼费用），包括但不限于您对他人可能造成的任何伤害或损害、违反这些条款和条件或违反适用的法律和法规。此赔偿责任应扩展到Fizo Kare Physiotherapy and Rehabilitation Centre遭受的任何和所有损失、损害、成本和费用，包括但不限于法律费用、和解或判决。为了提出赔偿请求，您必须及时向Fizo Kare Physiotherapy and Rehabilitation Centre提供书面通知，一旦发现任何索赔或可能的索赔。未能及时提供通知可能导致您放弃获得赔偿的权利。此赔偿责任不适用于因Fizo Kare Physiotherapy and Rehabilitation Centre的故意不当行为或严重疏忽而引起的任何索赔或损害赔偿。任何因此赔偿责任而产生的争议应受Fizo Kare Physiotherapy and Rehabilitation Centre所在司法辖区的法律管辖，并且双方同意提交该司法辖区的法院专属管辖。
这些条款和条件适用于Fizo Kare Physiotherapy and Rehabilitation Centre所在管辖区的法律，并按照其进行解释。任何由于这些条款和条件引起的或与其相关的争议都将受到该管辖区法院的专属管辖权。
Fizo Kare Physiotherapy and Rehabilitation Centre保留随时修改这些条款和条件的权利，而无需事先通知。任何此类修改将在我们的网站上发布后立即生效。继续使用我们的服务即表示您同意受修改后的条款和条件约束。请注意我们网站上发布的修改后的条款和条件。